🛍️ Refund & Return Policy

At FS Jeweller, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange under the following conditions:

  1. Return Period:

    • Returns are accepted within 7 days of the delivery date.

  2. Condition of Item:

    • The item must be unused, unworn, and in its original packaging with all tags and certificates (if any) intact.

  3. Non-Returnable Items:

    • Custom-made, personalized, or engraved jewellery cannot be returned or exchanged.

    • Items purchased during clearance or sale events are non-refundable.

  4. Refund Process:

    • Once your return is received and inspected, we will notify you of the approval or rejection.

    • If approved, your refund will be processed within 7–10 business days via your original payment method.

  5. Exchange Policy:

    • Exchanges are only available for items of equal or higher value. Additional charges may apply.

  6. Return Shipping:

    • Customers are responsible for the return shipping cost unless the product was damaged or incorrect.

  7. How to Initiate a Return: